Statement of Commitment
In keeping with our core values Lorama Group™ Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. The company believes in integration and equal opportunity and is committed to meeting the needs of people with disabilities, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Lorama Group™ Inc. has prepared a policy and multi-year plan required under the Accessibility Standards for Customer Service, and will provide copies upon request. This document will be provided in an accessible format or with communication support, on request.
Lorama Group™ Inc. will provide training on customer service to all employees as part of their initial orientation as well as part of their ongoing annual development plan(s). Staff will be trained as appropriate on policies, and procedures that affect the way goods and services are provided to persons with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Lorama Group Inc. welcomes feedback on how we provide our services to people with disabilities. Clients or others who wish to provide feedback on the way Lorama Group™ Inc. provides services to persons with disabilities can provide their feedback directly to the person from whom they received services. Alternatively, feedback may be provided by telephone, in writing, or email to the contact telephone numbers and addresses listed on our website.
Accessible Emergency Information
Lorama Group™ Inc.is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We provide employees with disabilities with individualized emergency response information when necessary based on their known accommodation needs.